FAQ

  • Who is eligible to obtain the COVID-19 at-home kit?
    • Those with mild symptoms, exposed to someone, live/work in a busy setting, or asked to be tested by a healthcare official.
    • Those traveling internationally.
  • How do I activate my test?
    • Locate the card inside your box.
    • Login to the T2 website.
    • Follow the instructions given on the website.
  • Is the test authorized by the FDA?
    • Yes – we offer the test with FDA Emergency Use Authorization for detection of nucleic acid from SARS-CoV-2 and no other virus or pathogen.
  • Are medical professionals involved in the process?
    • Your test kit is shipped to our partner hospital labs who will run the tests and provide the results.
  • What kind of personal information is shared?
    • We take patient privacy very seriously. Results will be provided back to you based on the barcode on the vial, with no personal information being shared.
  • How accurate is the test?
    • We are committed to providing the highest levels of specificity and sensitivity. You can examine the results of studies for self-collected nasal swabs here.
  • How long does it take for the results to be sent back?
    • Results can be ready within 1-2 days, depending on when the sample is received by the hospital lab. Our labs are open to process samples 7 days a week.
  • How does T2’s test kit work?
    • We offer a molecular diagnosis for a One-Step Reverse Transcription Real-Time PCR Kit designed to detect Novel Coronavirus (COVID-19) and variants. It provides a fast diagnostic method for both asymptomatic and symptomatic patients, enabling quick intervention and rapid care. The test converts the RNA of the SARS-CoV-2 virus into DNA if present in the sample. This DNA is then amplified to an amount that can be detected and analyzed by our hospital partners.
  • What is a false negative result?
    • You may show a negative result even when infected if it is too early in the infection to detect the virus or there was a problem with the sample or test itself.
    • If results are negative and you have symptoms, continue to follow isolation guidelines and speak to your healthcare provider immediately.
  • What is a false positive result?
    • You may show a positive result even if you are not infected with COVID-19 if there are problems with the sample during collection, transport, and/or testing. The test has been designed to minimize these incidents, but if you are concerned with the accuracy of results, talk to your healthcare provider.
  • What should I do if I sent my kit to the lab before registering?
    • Samples are not processed until registration is completed. When your unregistered sample is received at the lab, an e-mail titled “Please register your kit” will be sent to the e-mail address provided.
  • When will I receive my kit?
    • Kits ordered before 3 PM PST will arrive the next day. Kits ordered after 3PM PST will arrive in 2 days. Multiple kits will arrive in separate packages.
  • Can I purchase a kit for travel?
    • We recommend finding out more about your destination’s specific requirements and timelines before making a purchase.
  • How do I collect my samples?
    • Inside the kit you will find step-by-step instructions. For additional information, you can click HERE
  • Can I ship a kit internationally?
    • T2 Labs kits are only available in the United States.
  • How long is my sample stable for testing?
    • Specimen samples should be shipped the same day the test is taken with the provided return label and transport kit.
  • How safe is it to send my sample through the mail?
    • T2 Labs provides all the necessary materials within the test kit to ensure safe transportation of the specimen sample.
  • What information is included in my report?
    • Your report will include your sample id number and the determination of your test results.
  • Will someone contact me about the results?
    • You will be notified that your results are ready and available to be viewed, it is then your responsibility to retrieve your results via the site directions.